To assess the challenges and benefits, acceptability, and feasibility of virtual visits at Hamilton Health Sciences (HHS) from a patient, caregiver and health care provider perspective.

Brief Description

Due to Covid-19, HHS outpatient care is primarily conducted through virtual visits instead of in-person visits. Patients who have received their care virtually (i.e., by telephone or video-conference) may be contacted to complete an online survey*. The goal of this survey is to gather information about patients’, caregivers’, and health care providers’ experience with virtual care and their preferences related to various aspects of virtual visits. Information received will be used to inform changes made to improve virtual care done at HHS. This evaluation project is a collaboration between CEBI and the HHS Virtual Care Task Force. The CEBI team is responsible for developing the surveys; distributing the surveys to patients, caregivers and health care providers; and analyzing the survey results.

For more information about this evaluation project and CEBI’s role in improving virtual care at HHS, please contact us by email at cebi@hhsc.ca.

For more information about virtual care at HHS, please visit https://www.hamiltonhealthsciences.ca/patients-visitors/virtual-care/.

*Alternative options are available for patients who wish to provide feedback but are unable to complete the online survey.