To assess the challenges and benefits, acceptability, and feasibility of virtual visits at Hamilton Health Sciences (HHS) from a patient, caregiver and health care provider perspective.

Brief Description

Due to COVID-19, HHS outpatient care is primarily conducted through virtual visits instead of in-person visits. Patients who have received their care virtually (i.e., by telephone or video) may be contacted to complete a survey. The goal of this survey is to gather information about patients’, caregivers’, and health care providers’ experiences with virtual care and their preferences related to various aspects of virtual visits. Information received will be used to identify opportunities to improve virtual care done at HHS. This evaluation project is a collaboration between CEBI and the HHS Virtual Care Operations Team. The CEBI team is responsible for developing the surveys; distributing the surveys to patients, caregivers and health care providers; and analyzing the survey results.

Survey Results

As a part of CEBI’s role in the evaluation of virtual care, the program will privately be sharing evaluation results with respective clinical areas at HHS. Some aggregate data will be publicly available on the CEBI website.

Additional Information and Partner Links

For more information about the methodology of this evaluation project, CEBI’s role in improving virtual care at HHS, and additional survey result information, please contact us at cebi@hhsc.ca.

For more information about virtual care at HHS, please visit https://www.hamiltonhealthsciences.ca/patients-visitors/virtual-care/.